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From ONLamp:

It seems like a simple idea, but treating system administration like software development and applying programmers’ methodologies is really quite novel. However, it neglected to mention what I think is the most important attributes that both System Administrators and Developers should share: Empowerment. Of course, this is more in the domain of manager than managee, but it’s critical.

If management trusts its admins - like it should trust its developers - to choose the right tools, apply the right techniques and execute the needs of customers, instead of treating them like bureaucrats or inter-changeable technicians, I think we’d see big increases in productivity and effectiveness. Likewise, this will require putting aside the “Us and Them” mentality that too often plagues both admins and developers.